Sometimes files are sent to us in either .pdf, .ai, .eps and the files have not been OUTLINED.
What this means is that the designer who made the artwork has not changed the fonts to outline which is basically changing the font into a picture so all computers are able to read it when opening.
There are hundreds and hundreds of different fonts and OUTLINE is used so we don’t have to download or have that font which the designer has on his computer.
1) Select the Text
2) Click “Type” then “Create Outlines”
3) When you see the text has dots throughout you know this has been done.